Returns and Shipping
Upon placement of an order and receipt of that order by Alala, customers will be sent a confirmation email. Once an order has been shipped, customers will receive an email with a tracking number. Alala reserves the right to cancel and refund any order, at any time, for any reason.
For any questions regarding orders, please contact email@example.com. We will always make our best efforts to accommodate requests for expedited processing.
We currently offer the following different shipping options.
UPS Ground, UPS 3 Day Select, UPS 2 Day, UPS Overnight, UPS Worldwide Expedited, and UPS Worldwide Express.
We can ship to P.O. Boxes as well as APO/FPO addresses through USPS shipping.
Please allow one (1) business day from the time of purchase for order processing. We strive to ship all two (2) Day + Overnight orders, placed before 1 pm EST, on the same business day as purchase.
We ship to the shipping address provided by the customer at checkout. We are not responsible for lost or missing orders due to an incorrect shipping address provided. We are not responsible for packages shipped to an unsecure location; stolen packages will not be replaced by Alala. Shipments returned to Alala as undeliverable may incur additional shipping fees to resend. Unless otherwise noted, all orders are shipped with delivery confirmation, but not signature confirmation. Signature confirmation can be provided upon request.
We currently offer UPS Worldwide Expedited and UPS Worldwide Express shipping. Please note that all customs, taxes, and duties will be paid by the customer unless selected to be included at checkout.
RETURNS & EXCHANGES POLICY
If you are not 100% satisfied with your purchase, we will accept returns of any unworn, full-price merchandise within fourteen (14) days of the original order's arrival. Merchandise must be in unworn condition and must retain any labels attached to the garment. Merchandise must be carefully enclosed in its original packaging. We will not accept returned goods that have been worn, do not have their original packaging, or that show apparent signs of use. Please note that original shipping fees are not refundable and $10 will be deducted from your refund if you use our prepaid shipping label.
INTERNATIONAL RETURNS & EXCHANGES
To make an international return, reach out to firstname.lastname@example.org for assistance. The customer is responsible for the return shipping, duties, and fees.
To make an international exchange, reach out to email@example.com for assistance. When making an international exchange, the customer must place the replacement order at the same time of the return. Once the original order has been returned and examined by our warehouse, the customer will be reimbursed the replacement cost.
ALL SALE ITEMS ARE FINAL SALE
RETURNS & EXCHANGES PROCESS
To make a return or exchange, please use our returns center: https://returns.alalastyle.com/
Please note that $10 will be deducted from your refund if you use our prepaid shipping label.
Please feel free to also contact us at firstname.lastname@example.org if you have any further questions about returns and exchanges. All of the above rules will still apply, however we may be able to accommodate your unique needs better if we can be notified of your situation as soon as possible.