Upon placement of an order and receipt of that order by Alala, customers will be sent a confirmation email. Once an order has been shipped, customers will receive an email with a tracking number. Alala reserves the right to cancel and refund any order, at any time, for any reason.
For any questions regarding orders, please contact firstname.lastname@example.org. We will always make our best efforts to accommodate requests for expedited processing.
We currently offer the following different shipping options.
UPS Ground, UPS 3 Day Select, UPS 2 Day, UPS Overnight, UPS Worldwide Expedited, and UPS Worldwide Express.
We can ship to PO Boxes as well as APO/FPO addresses through USPS shipping.
Please allow 1 business day from the time of purchase for order processing. We strive to ship all 2 Day + Overnight orders, placed before 1pm EST, on the same business day as purchase.
We ship to the shipping address provided by the customer. We are not responsible for lost or missing orders due to an incorrect shipping address provided. Shipments returned to Alala as undeliverable may incur additional shipping fees to resend. Unless otherwise noted, all orders are shipped with delivery confirmation, but not signature confirmation. Signature confirmation can be provided upon request.
We currently offer UPS Worldwide Expedited and UPS Worldwide Express shipping. Please note that all customs, taxes, and duties will be paid by the customer unless selected to be included at checkout.
RETURNS & EXCHANGES POLICY
If you are not 100% satisfied with your purchase, we will accept returns of any unworn merchandise within fourteen (14) days of the original order's arrival.
Merchandise must be in unworn condition and must retain any labels attached to the garment. Merchandise must be carefully enclosed in its original packaging.
We will not accept returned goods that have been worn, do not have their original packaging, or that show apparent signs of use.
Please note that original shipping fees are not refundable.
INTERNATIONAL RETURNS & EXCHANGES
To make an international return, reach out to email@example.com for assistance. The customer is responsible for the return shipping, duties, and fees.
To make an international exchange, reach out to firstname.lastname@example.org for assistance. When making an international exchange, the customer must place the replacement order at the same time of the return. Once the original order has been returned and examined by our warehouse, the customer will be reimbursed the replacement cost.
ALL SALE ITEMS ARE FINAL SALE
RETURNS & EXCHANGES PROCESS
To make a return or exchange, please follow the steps below:
2. We will send you a prepaid shipping label with the necessary return shipping information. Please note that $10 will be deducted from your refund if you use our prepaid shipping label.
3. Package the items that you wish to return and adhere the shipping label to the outside of the package.
4. If you are making a return, a credit will appear on your credit card statement within 1-2 billing cycles of our receiving the returned merchandise and approving the return. If you are making an exchange, your exchanged merchandise will be shipped to you via ground shipping. Any applicable tax and shipping charges will apply.
5. Please send all returns & exchanges to:
c/o Bergen Logistics
5903 West Side Avenue
North Bergen, NJ 07047
Please feel free to also contact us at email@example.com if you have any further questions about returns and exchanges. All of the above rules will still apply, however we may be able to accommodate your unique needs better if we can be notified of your situation as soon as possible.
FREQUENTLY ASKED QUESTIONS
Q: What payment options do you accept?
We accept PayPal, Mastercard, Visa, American Express and Discover.
Q: Can I change or cancel my order after it has been placed?
Possibly! Please contact us at firstname.lastname@example.org and we will do our best to help you with your order.
Q: How do I know if my order has been shipped?
Once your order ships, you will receive an email with a tracking number that will allow you to monitor the shipment of your order.
Q: Can I return/exchange something if I am dissatisfied?
Yes, as long as the product has not been worn and the tags are still attached. Please view our returns & exchanges policies on this page.
Q: Do you have a size chart?
Yes. You can find a link to our size chart on each product page next to the size selection.
Q: Do you offer gift cards?
Yes, we do offer gift cards, click here to go to the gift card page.
Q: Do you offer discounts to personal trainers and fitness professionals?
We don't have a formal program in place yet, but please contact us at email@example.com and we'll chat!