FAQ – Alala
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FAQ

FREQUENTLY ASKED QUESTIONS 

Q: What payment options do you accept? 

We accept Mastercard, Visa, American Express and Discover. 

 

Q: Can I change or cancel my order after it has been placed? 

Possibly! Please contact us at service@alalastyle.com and we will do our best to help you with your order. 

 

Q: How do I know if my order has been shipped?

Once your order ships, you will receive an email with a tracking number that will allow you to monitor the shipment of your order. 

 

Q: Can I return/exchange something if I am dissatisfied?

Yes, as long as the product has not been worn and the tags are still attached. Please view our returns & exchanges policies on this page. 

 

Q: Do you have a size chart?

Yes. You can find a link to our size chart on each product page next to the size selection. 

 

Q: Do you offer gift cards?

Unfortunately, at this time we do not offer gift cards. 

 

Q: Do you offer discounts to personal trainers and fitness professionals?

We don't have a formal program in place yet, but please contact us at hi@alalastyle.com and we'll chat!  

 

 

PRIVACY POLICY

ALALASTYLE.com (“the site”) takes your online privacy very seriously. The sites privacy policy is governed by the following. Any and all use of the site constitutes acceptance of this policy. If you do not agree with this policy immediately cease use of this site. We reserve the right to modify this policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.

When you purchase something from our site, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. When you browse our site, we also automatically receive your computer’s IP address in order to provide us with information that helps us learn about your browser and operating system. We may occasionally send you informative, product, and sales related emails to your address on file. If you wish to opt out of receiving these communications, please notify us at any time of your request to be removed from our communication contact list. Please send your request to hi@alalastyle.com.

We may use cookies in order to collect information on your purchases of our products. However, these automatically stored cookies do not contain any of your personal information, financial/home address, etc.

We respect your privacy and are committed to maintaining and using your information responsibly. We will not disclose your information to a third party unless required to do so by law. We have a strict no spam policy. We will not sell, rent, share, or distribute your email address to anyone without your express permission.

 

SECURITY POLICY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. We follow all PCI-DSS requirements and implement additional generally accepted industry standards.