Upon placement of an order and receipt of that order by Alala, customers will be sent a confirmation email. Once an order has been shipped, customers will receive an email with a tracking number. Alala reserves the right to cancel and refund any order, at any time, for any reason.
We currently offer the following different shipping options.
UPS Ground, UPS 3 Day Select, UPS 2 Day, UPS Overnight, DHL International.
We can ship to PO Boxes as well as APO/FPO addresses through USPS shipping.
Please allow 1 business day from the time of purchase for order processing. We strive to ship all 2 Day + Overnight orders, placed before 4pm EST, on the same business day as purchase.
We ship to the shipping address provided by the customer. We are not responsible for lost or missing orders due to an incorrect shipping address provided. Shipments returned to Alala as undeliverable may incur additional shipping fees to resend. Unless otherwise noted, all orders are shipped with delivery confirmation, but not signature confirmation. Signature confirmation can be provided upon request.
We currently offer UPS Worldwide Expedited and UPS Worldwide Express shipping. Please note that all customs, taxes, and duties will be paid by the customer upon delivery unless selected to be included at checkout.
For any questions regarding orders, please contact firstname.lastname@example.org. We will always make our best efforts to accommodate requests for expedited processing.