*HOLIDAY RETURN POLICY*
Orders placed between 12/1/22 and 12/27/22 qualify for our extended holiday return policy. Returns on items purchased in this window will be accepted through 1/10/23. In anticipation of the holiday, we have also extended our time frame for processing returns. Please note, we may need up to 10 business days from receipt of the package to process any refund.
Q: Will my order arrive in time for the holidays?
Please shop early in order to ensure your order will arrive in time for the holidays! Shipping cutoffs are listed below and exclude Alaska, Hawaii, & US Territories.
Actual delivery dates may vary depending on origin, destination, date & time, and other conditions. Please check carriers for exceptions and delays.
Ground Shipping, Last Day = December 13th
3-Day, Last Day = December 17th
2-Day, Last Day = December 18th
Overnight, Last Day = December 20th
Q: What shipping methods are available?
We offer UPS Ground, UPS Surepost, DHL eCommerce, UPS 3 Day Select, UPS 2 Day Air, UPS Overnight, and UPS Next Day Air.
Q: Can you ship to a PO box?
Yes, we can ship to PO Boxes as well as APO/FPO addresses through USPS shipping.
Q: When will my order be processed?
Please allow 1 business day from the time of purchase for order processing. We strive to ship all 2 Day + Overnight orders, placed before 1pm EST, on the same business day as purchase.
Q: Can I return an item that was on sale?
No, sale items cannot be returned. All sale items are final sale.
Q: What payment options do you accept?
We currently accept PayPal, Mastercard, Visa, American Express and Discover.
Q: Do you have a size chart?
We do! You can find links to our size chart below and on each product page above the size selection.
Q: Do you offer gift cards?
Yes, we do offer gift cards, click here to access the gift card page.
Q: How do I get my First 20% discount code?
To receive 20% off of your first order, simply sign up to receive our emails. This sign up can be found at the bottom of our website where it says, “Join Our List.”
Q: Can I use two discount codes per order?
You can use only one discount code per order.
Q: I can’t redeem my rewards points! Help!
If you are having issues redeeming your Goddess points at checkout, please be sure you are logged in directly through our site. If you are logged into your account through ShopPay, you will not be able to redeem your points!
Q: Can I apply a discount code and at the same time redeem my Goddess Rewards points?
No, you can either apply a discount code or redeem your Goddess points.
Q: What is Alala Package Protection?
Alala Package Protection is a nonrefundable service we offer at checkout that must be manually selected. If you choose to opt out of Alala Package Protection, Alala is not liable for lost, damaged, or stolen items. For additional information, please see our Alala Package Protection Page here.
Q: Can I change or cancel my order after it has been placed?
Possibly! Please contact us at email@example.com and we will do our best to help you with your order.
Q: How do I know if my order has been shipped?
Once your order ships, you will receive an email with a tracking number that will allow you to monitor the shipment of your order.
Q: I received an email my package was delivered but realized I entered the wrong shipping address!
We ship to the shipping address provided by the customer. We are not responsible for lost or missing orders due to an incorrect shipping address provided. Shipments returned to Alala as undeliverable may incur additional shipping fees to resend. Unless otherwise noted, all orders are shipped with delivery confirmation, but not signature confirmation. Signature confirmation can be provided upon request.
Q: Can I return/exchange something if I am dissatisfied?
Yes, as long as the product has not been worn and the tags are still attached. Please view our returns & exchanges policies here.
Q: Can I exchange an item purchased with a discount?
Possibly! Please contact firstname.lastname@example.org for assistance. You can view our returns & exchanges policies here.
Q: What is your return policy?
We will accept returns of any unworn merchandise within fourteen (14) days of the original order's arrival.
Merchandise must be in unworn condition and must retain any labels attached to the garment. Merchandise must be carefully enclosed in its original packaging.
We will not accept returned goods that have been worn, do not have their original packaging, or that show apparent signs of use.
Q: How can I start a return?
We will send you a prepaid shipping label with the necessary return shipping information. Please note that $10 will be deducted from your refund if you use our prepaid shipping label.
Package the items that you wish to return and adhere the shipping label to the outside of the package.
Q: How can I make an international exchange/return?
To make an international return, reach out to email@example.com for assistance. The customer is responsible for the return shipping, duties, and fees.
When making an international exchange, the customer must place the replacement order at the same time of the return. Once the original order has been returned and examined by our warehouse, the customer will be reimbursed the replacement cost.
We currently offer UPS Worldwide Expedited and UPS Worldwide Express shipping. Please note that all customs, taxes, and duties will be paid by the customer unless selected to be included at checkout.
Q: Why does your online returns system charge a $10 label fee? Can I pay for my own return shipping label?
If you choose to use our online returns system, we will automatically deduct $10 for your prepaid return shipping label. Please note, UPS Ground shipping typically costs about $14. If you would like to pay for your own return shipping label, please reach out to our Customer Service Team at firstname.lastname@example.org.
Q: I returned an item. When will I see the credit on my credit card statement?
If you made a return, a credit will appear on your credit card statement within 1-2 billing cycles of our receiving the returned merchandise and approving the return. If you are making an exchange, your exchanged merchandise will be shipped to you via ground shipping. Any applicable tax and shipping charges will apply.
Q: My item arrived damaged. What should I do?
If you received a damaged item, please reach out to us at email@example.com with a photo displaying the issue for further assistance.